Address these 9 symptoms of org knowledge disorder
a public diagnostic tool with 271 actions across 10 roles and 3 timeframes
Managing your organization’s knowledge can produce incredible value but is hard to coordinate. If you’re experiencing any of these 9 symptoms, you probably have a knowledge management problem.
you repeat mistakes
you duplicate work
you have poor customer relations
good ideas don’t transfer between departments
you’re competing on price
you can’t compete with market leaders
you’re dependent on key individuals
you’re slow to launch new products/services or enter new markets
you don’t know how to price for service
So I made a public matrix tool in Coda with a set of 271 actions across 10 common roles and 3 time frames.
You can search and filter the tool however you like, and lift any helpful ideas.
FYI I came across these symptoms in the book Organizational Behavior: an experiential approach. I fed them into an AI and heavily edited the output to produce the list of actions in the tool.
(Osland, Kolb, & Rubin, “Organizational Behavior: an experiential approach.” 2001, 7th Ed., Prentice Hall, 38-40
which was developed from: Thomas A. Stewart, "Why Dumb Things Happen to Smart Companies." Fortune, June 23, 1997, 135, no. 12, 159-60.)
If you’re interested in exploring any of these actions or developing similar tools from your org knowledge, reach out!