Address these 9 symptoms of org knowledge disorder

a public diagnostic tool with 271 actions across 10 roles and 3 timeframes

Managing your organization’s knowledge can produce incredible value but is hard to coordinate. If you’re experiencing any of these 9 symptoms, you probably have a knowledge management problem.

• you repeat mistakes

• you duplicate work

• you have poor customer relations

• good ideas don’t transfer between departments

• you’re competing on price

• you can’t compete with market leaders

• you’re dependent on key individuals

• you’re slow to launch new products/services or enter new markets

• you don’t know how to price for service

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So I made a public matrix tool in Coda with a set of 271 actions across 10 common roles and 3 time frames.

You can search and filter the tool however you like, and lift any helpful ideas.

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FYI I came across these symptoms in the book Organizational Behavior: an experiential approach. I fed them into an AI and heavily edited the output to produce the list of actions in the tool.

(Osland, Kolb, & Rubin, “Organizational Behavior: an experiential approach.” 2001, 7th Ed., Prentice Hall, 38-40

which was developed from: Thomas A. Stewart, "Why Dumb Things Happen to Smart Companies." Fortune, June 23, 1997, 135, no. 12, 159-60.)

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If you’re interested in exploring any of these actions or developing similar tools from your org knowledge, reach out!